Payment Policy

Scope of application

The policy applies to services provided by Height Entertainment, including KOL/KOC booking, content production, media, livestreams, event organisation, activations and creator commerce campaigns.

Specific payment terms in the quotation, implementation plan, contract or written confirmation between the parties take precedence.

Payment method

Customers may pay by bank transfer or another method confirmed in writing by Height Entertainment.

Official payment account information is provided only through quotations, contracts or verified consultation channels; the website does not display fabricated bank information.

Confirm payment and implementation

After payment is received, the responsible team reconciles the transfer description, project information and implementation milestones to confirm progress.

For campaigns with multiple components such as creators, media, events or talent booking, payments may be divided into stages to align with actual progress.

Invoices, supporting documents and additional costs

Invoices or supporting documents are processed according to the information provided by the customer and the agreement between the parties.

Additional costs such as extra bookings, additional filming days, venue changes, extra personnel or scope changes are incurred only after confirmation.

Payment refunds or cancellations

Payment refunds or cancellations depend on the implementation status, costs already incurred, reserved creator/event schedules and agreed terms.

Height Entertainment does not make a blanket refund commitment for every case; each request is reviewed against the specific project records.

Contact for payment support

For reconciliation, customers should provide the brand name, responsible contact, phone number, payment description, quotation reference or campaign information.