Scope of post-handover support
Height Entertainment can help correct technical errors caused by the implementation team, supply additional handover files or documents, explain campaign data or make minor adjustments within the agreed scope.
Post-campaign support
Warranty Policy
For agency/media services, warranty means post-handover support within the agreed scope of work, not a warranty for physical products.
Last updated: 06/2026Items not covered by the warranty
New requests outside the scope, changes to algorithms or platform policies, accounts locked for policy violations, third-party changes, concept changes after acceptance or new creator schedules are not covered by the default warranty.
Support period
The support period depends on the quotation, contract or confirmation between the parties. Where it has not been specified, the team will assess it based on the nature of the request and the scope handed over.
How to submit a support request
Clients should send a description of the request, illustrative images or videos, relevant links, the project code and the responsible contact so Height Entertainment can investigate more quickly.
The team will respond according to priority and currently available operational resources.
Operational notes
The website's content helps clients and creators understand how Height Entertainment collaborates in practice. For contracts, appendices, specific campaigns or particular legal requirements, businesses should obtain a legal review before formally applying the content.
Need support? Contact Height Entertainment
The Height Entertainment team can help cross-check information, explain the service scope or connect you with the person responsible for the campaign.
